Refund policy

Cancellation policy for consumers

If the customer is a consumer (cf. section 1 of these GTC), the following right of revocation applies to him:

Right of revocation

You have the right to revoke this contract within fourteen days without giving reasons. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have taken possession of the goods or, in the case of a partial delivery, on which you or a third party designated by you, who is not the carrier, have taken possession of the last goods.

To exercise your right of withdrawal, you must inform the

Flexible Sports GmbH
Am Eichwasen 18
72401 Haigerloch
Phone: +49 7474 9580-44

by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use our revocation form (PDF format, see below), which is not mandatory. In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of the revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us or to any third party immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

Return of the goods

Please send the goods back to:

KMN Direct Marketing Ltd c/o FLEXVIT Graf-Bentzel-Str. 29 72108 Rottenburg a.N. Germany

Exclusion of the right of revocation

According to § 312d paragraph 4 No. 1 BGB the right of withdrawal does not apply to distance selling contracts
1. for the delivery of goods which are manufactured according to customer specifications or clearly tailored to personal needs or which are not suitable for return due to their nature or which can spoil quickly or whose expiry date would be exceeded (§ 312d paragraph 4 No. 1 BGB).

2. for the delivery of audio or video recordings or of software, if the delivered data carriers have been unsealed by the consumer (§ 312d paragraph 4 No. 2 BGB),

3. for the delivery of newspapers, journals and magazines, unless the consumer has made his contractual declaration by telephone (§ 312d paragraph 4 No. 3 BGB).


Basically, an exchange is only possible in case of manufacturing defects. Please contact us in case of complaints. A complaint or an exchange is only possible within 2 weeks after the statement of account. Textiles can only be exchanged unused and unwashed. Sealed articles can only be exchanged when sealed. Special offers and custom-made products are excluded from exchange / return.

If a complained article is no longer available, we will arrange a refund or, if desired, issue a credit note for the amount.

You can download the form for your Revocation here: